Both bespoke CRM and off-the-shelf CRM solutions are offered as services. Off-the-shelf solutions are pre-built software packages suitable for a wide range of businesses, with a standard set of features.

Bespoke solutions are custom-built to meet specific needs, tailored to the unique workflows and processes of an organisation.

While bespoke solutions require more investment and development time, they provide a more tailored and competitive solution. Businesses must evaluate their needs to determine the best CRM solution for their organisation.

Advantages, side by side:

Custom/bespoke vs Off the shelf

Custom/bespoke CRM:

  1. Tailored to specific business needs
  2. Scalability and flexibility
  3. Integration with existing systems
  4. Competitive advantage
  5. Improved efficiency and productivity
  6. Enhanced data security and compliance
  7. Better customer experiences
  8. Reduced long-term costs
  9. Increased control over data ownership
  10. Opportunity to innovate and create new features

These advantages can help businesses to optimize their CRM solution and gain a competitive edge. However, it is important to weigh these benefits against the potential disadvantages and costs of a custom solution.

Off-the-shelf CRM:

  1. Cost-effective
  2. Quick implementation
  3. User-friendly interface
  4. Established track record
  5. Tested and proven features
  6. Reliable customer support
  7. Regular updates and maintenance
  8. Large community of users for support and best practices
  9. Standardised functionality that meets most business needs
  10. Minimal development and technical expertise required

These advantages make off-the-shelf CRM solutions a popular choice for many businesses, especially those with limited resources or simpler needs. However, businesses should also consider their specific needs and requirements to determine whether an off-the-shelf solution will meet their needs or whether a custom CRM solution would be more appropriate.

Please complete our contact form to start your journey with Virtualnet and we will be in touch to arrange a meeting to discuss your options and routes.