Both bespoke CRM and off-the-shelf CRM solutions are offered as services. Off-the-shelf solutions are pre-built software packages suitable for a wide range of businesses, with a standard set of features.
Bespoke solutions are custom-built to meet specific needs, tailored to the unique workflows and processes of an organisation.
While bespoke solutions require more investment and development time, they provide a more tailored and competitive solution. Businesses must evaluate their needs to determine the best CRM solution for their organisation.